Shipping

Our Policies

At KOII, we’re committed to ensuring your order arrives safely, efficiently, and beautifully packaged.

Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

During product launches, promotions, or holiday periods, processing times may be slightly extended. We appreciate your patience and will always work to dispatch your order as quickly as possible.

Australia Shipping

We currently ship Australia-wide.

Standard Shipping

Estimated delivery: 2–8 business days

Tracking included.

Express Shipping

Estimated delivery: 1–3 business days

Tracking included.

Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping

We’re excited to offer international shipping to selected countries.

Delivery times vary depending on your destination and local customs processing. Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number so you can follow your parcel every step of the way.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your purchase.

KOII cannot be held responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Parcels

Once your parcel has been handed to the shipping carrier, delivery times are outside of our control.

If your parcel appears delayed or lost, please contact the shipping provider first using your tracking number. If you require further assistance, our team is happy to help.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include: